Diana - I had a film (in multiple places) on my MSI countertops since November 2019. MSI Colors. Marbella White. I’m anxious to avoid sink edge chips in our quartz & asked about having a more rounded sink edge & was told that might be an up charge in fabrication. I paid over $8900 for my countertops and I am Definitely disappointed with MSI I wished went With a different Company, MSI lacks quality and customer service. Jill Jepperson every quartz and stone importer and manufacturer know that all the generally available cleaners are causing the issues. I contacted them several times and still no resolution on what they can do. Cambria and MSI just seem to have a different place in the market from each other and neither is a bad thing. upon installation I was so shocked that the color did not resemble the samples That I had compared for hours against my grey cabinet to make sure it was a good fit. ETERNAL ELEGANCE. Also, I would never work with a fabricator that doesn’t allow a template/layout review of the actual slab(s) before cutting. Calacatta laza picture. It beats out quartz composite for strength and scratch resistance. I'll tell you what's going on. Specialties: Founded in 1975, MSI imports over 50,000 containers per year and manages an inventory of over 125 million square feet, including hundreds of thousands of slabs of quartz and natural stone. its affordable and I’m not an expert on farmhouse sinks but I have NO complaints. Is that possible?". Cambria can you look at changing your policy. I believe they are both fossil grey but MSI has such terrible manufacturing there is no quality control! The bloom effect is caused by mineral deposits within the stone. That is interesting Asleigh..I am sure they had a large chunk coming from China. Quartz - Stone Care, Cleaning & Repair Experts. Sue, 2 choices only for exterior counter edge or 2 for interior cutout sink edge? Prior to this home where I have a large quantity of MSI Q quartz, I had two homes with granite tops. Just looks like a layer of grime on top of entire countertops. Thankfully after 3 years I have no chips or anything. we are looking at Naples as well. Cambria has a 25 year (life-time) warranty with no exceptions. From my experience selling both I have seen both companies have material issues and both companies stand behind the material and take care of any issues. You were VERY lucky. STAY AWAY FROM QUARTZ products. Brenda, thank you for bringing this to our attention. Other colors of stone will also carry these mineral deposits but due to the color range within them they hide it much better than standard white. I highly doubt an industry professional would post such misleading information. If it did, it would not be the #1 most popular material for countertops. Nonetheless, in the last couple of weeks, I have had pale tan or slightly pink stains in areas of my countertop that are higher-use, like next to the sink and on the prep island. I have no idea what to do now. I hope this quartz countertop review was informative & that you maybe learned something new & it was helpful. "When I work with young families undergoing a kitchen and bath remodel, the first thing I show them is Q™ Premium Natural Quartz. Has anyone had any issues like this with their MSI. Though they all know what does the damage. Provides a broad selection of natural stone and quartz. You will not see the problem with the stone in the yard. Other quartz products generally come out of China or Brazil and MAYBE havwe a 15 year warranty if you're lucky. My black/grey granite (Impala or Academy) showed nothing over 10 years of use, but I am always diligent to wipe counters during and after use. Hello Joanne, our senior services manager would like to connect with you to assist. Gray Lagoon Concrete. Though they all know what does the damage. I have read that the reason many Quartz manufacturers based in China have been able to keep their prices down is due to the fact they are dumping it in the US for less than the cost. Live and learn, trust but verify is the lesson sadly. She never said anything about fossil grey I didn't think they could screw up grey! This new piece was a perfect cooler toned grey just like the sample that I had chosen. Cambria. I am sure that it is possible that there are perhaps some lesser-quality slabs that will stain - MSI does seem to be one that more people have problems with. They look just as good as when they were installed. Most of all, it is supported by a residential lifetime warranty. As someone who has specified and sold both MSI and Cambria, they are both very similar products in the way they are made and they way they hold up. Quick View. The soft white background is complemented by tonal veins, resulting in a marble look that’s unmistakably classic. Also, Caesarstone had this really super cool almost alligator like top. MSI Lago is in the mix. There also is alike a film and places on the quartz that I have not been able to get off. Calacatta Laza . Also does anyone know where cashmere carerra and glacial white come from and if Breton technology is used? Help please! . Mid-quality quartz is generally priced at $60 to $70 per square foot while the cost for highest qualty quartz is about $70 to $100 per square foot. It’s made from natural stone but this clearly looked like air bubbles that formed during the manufacturing. I think the material selection can come down to a lot of things and it can be a very personal decision. Can We Repair Granite Quartz and Marble Chips on Countertops? 21 September 2020. I think it is a quality product. I wonder if my Method purple cleaner can leave some trace of its color over time, and it accumulates until it is more strongly cleaned with another product?? KW; The guy who came to my home to repair my Cambria rounded off the 3 sink edges with a special tool. Additional information Reviews (0) Tone: Light. Lido Blanco. A favorite premium countertop material by kitchen and bathroom designers, quartz is often confused with natural stone and solid surface countertop materials. I’m so very sad. I am purchasing either the calacatta Monaco or miraggio in my current home without hesitation. 14805 WILLARD RD CHANTILLY VA 20151. Extremely pleased with them and we saved over $1000 over the Cambria brand (which I really had my heart set on), but the cost savings won me over. So many sites said Dawn soap was fine, and that Bar Keepers Friend was fine. I don't think they know much about how it performs over time. I tried to call MSI directly but you have to go through your installer. I also question the quality of Chinese quartz, or for that matter many products made there. This is all permanent damage - nothing will fix it - no cleaning product or repair. I’m like used I was hesitant to try but he used lacquer thinner in a few spots and they came up. Of course they don't want to replace all the other perimeter counter tops to match that smaller new piece. It worked and worked well. Currently waiting to see what MSI will do to resolve the problem. It's not difficult to compare and see that what they installed was the wrong thing. MSI Quartz Color Pictures. Anybody with install pictures? Someone at MSI need to review their own statements. This countertop is beautiful, but scars easily. Jill Jepperson 's pict of the MSI's website above clearly says "Do Not Use Abrasive Cleaning Agents such as... Bar Tenders Fiend..." Not sure why there is confusion about that. I feel like there are always streaks -- very noticeable and annoying. I’ve only had it a month and notice scarring from everyday use. We’re due for templates To be created next week & will be making edge style decisions then. Many people regret spending ton of money on new countertops and few weeks later their countertops look like they are 40 years old. 2nd, as someone who has installed MSI statuary classique in a previous home, I can vouch for using lacquer thinner for cleaning tough stains. Before I go into the highlights of quartz, I want to talk about price. Yet we have at least three small chips and panic on a regular basis because of staining we are not sure we can get out. He found that the quartz was cured at a lower temperature and for a shorter time than Breton and he didn't trust its durability. Improper use or abuse including but not limited to, damage from mishandling of the product, damage from excessive heat or uneven exposure to weather conditions, physical or chemical abuse and damage from improper care and maintenance. I hope they will make it right. It is made the same way, just in the USA. Turn yellow? White Kitchen with Calacatta Vicenza MSI Q quartz counters. And, I was assured that Cambria will repair any future chips and the like on my Cambria countertops for the life of the countertops - complementary. This is where a good kitchen and bath designer will be able to help you figure out what is best for you by seeing the overall project needs , budget, as well as your personal tastes , needs, and desires and then giving you the best information to be able to make your own informed choice, not be biased between one product or the other and tell you there is only one option you should choose, there are a lot of options and each option is right for someone, there is no one size fits all in the industry. Like; Save; PRO. I know the price point is very tempting. Two things in regards to MSI quartz.. 1st is that it seems they have a lot of older, creamier, yellower bases in some of their style options and New styles with the same names that have a whiter base. I wasn't able to get to see the slab and all the samples in various tile stores were ivory white frosty carrina. He also reshaped the front and both side edges around my sink to remove a few chips (that I had not noticed), which should also help prevent further chips. Which looks terrible I never would have chosen that. I have read that the reason many Quartz manufacturers based in China have been able to keep their prices down is due to the fact they are dumping it in the US for less than the cost. We called this out when we went to the showroom back in Feb to look at their Calacatta Classic - what was on display in showroom was a completely different background color to what was in slab warehouse. Also they are all highly caustic at the same level as drain cleaner of a pH 10 which is a harsh chemical. We have had MSI quartz for a year now and it looks as good as new. Our fabricator only gave us 2 choices. Brenda, Thanks very much for reply! Exactly, they offered to replace the "cool" tone with another "warm" piece. BrendaWilson09 - Question please - what edge finish did Cambria rep create around your sink? After reading their warranties online, it seems that the warranty keeps MSI from being responsible for many things which may includes daily use. They need top the money into a better quality product. MSI’s line of Q Premium Natural Quartz comes in dozens of elegant scratch, heat, and stain-resistant styles and it’s backed by a lifetime residential warranty. Use with a magic eraser and a clean cloth rag. We are careful with our countertops. Vena Carbona Quartz . I have Bala Blue in two homes and it never shows dirt. It was on the counter (wet) for 20-30 minutes. There was only two choices available for everything. See more ideas about quartz countertops, quartz, countertops. Marbella White Quartz Countertop . PERMANENT DAMAGE. Quartz countertops have many advantages, including durability, appearance, and stain-resistance. My Cambria countertops now look like new and I am very happy with Cambria’s customer support. Took me months to get my installer out to my house. I have small spots where the finish dulled. And it's not just MSI. Breton does license to at least one Chinese company now--I don't know what the brand name is. Red, yellow or green bloom can occur with any white stone after it has been installed. I have some mild issues with quality throughout (a ding that was filled but not sanded perfectly, a place where a label was removed from the slab where the outline is still seen at an angle) that could be installer or quartz quality issues, but I chose this brand because it was offered at an aggressive discount, and I chose to spend more for other items: marble backsplash, custom cabinets, Brizo faucets, and have a simpler countertop. A salesperson will try to sell you on the warranty and the "green certification" of Chinese quartz. For day to day cleaning, I use warm water and dish soap. Crazy how high maintain end quartz is. Browse Gadgets. I was looking at an MSI quartz for my kitchen until I looked it up on the NSF database and found that color was certified for "Splash zone only" (i.e. I was told that it is very durable but I have had several tiny chips. This is completely true! Keystone Granite Oregon. I heard it used to be closer to 60 prior to Tarrifs/it being stuck in China. Whether it's MSI, ASG or any other manufacturer this is a possibility due to the stone, mother earth. I am glad I made the choice I did. FALSE CLAIMS ...BEWARE. At first I thought it was the lighting as it was a dark dismal day but soonn realized it wasn't the lighting but by then it was already installed. Stellar Gray Quartz . 654 Curé-Boivin, Boisbriand, Quebec, J7G 2A7; Lundi au Vendredi: 9H à 17H Samedi: 9H à 17H +1 450-419-5111 ; GRIFON MONTREAL. I have had my countertops for over a year, and they still look brand new. I have cambria quartz and it looks great. @Ashley Phillips oooh yes I agree, ours look like standard. Which MSI says not to use. We intentionally aren’t numbering this list since all of these brands have good reviews, offer their own pros, cons, and unique styles. Ceasarstone basically said too bad and that stone shades don't always match the samples. This is the biggest disadvantage of quartz. 9 times out of 10, we’ll eventually come back to it anyway. Routine maintenance including but not limited to, minor conditions such as removing stains and water spots by following the techniques specified in the Q Quartz Care & Maintenance Guidelines. I have Cambria and absolutely love it. Marbella White. Can anyone weigh in - especially with actual use information? If you’re getting a too good to be true price from a fabricator it’s probably because they have leftover slabs of the older versions. I can't be without a kitchen much longer. My friend had a quartz in an apartment, in a new development, it simply looked bad after a short time, dull as well as didn’t clean easily. Someone at MSI need to review their own statements. I am set to go with Calacatta Vincenza (it seems to be the same as the “Vicenza” but I don’t know why the spelling would be consistently different across companies). I cringed when he did this. Caesarstone, Cambria, Pental, Okite, Silestone, Vicastone, Zodiac, MSI, LG, and many, many more. Janet Williams that is why you never sign off on any material without approving the slab first. Light granite countertops coming son...Good luck! There was a defect on a small piece so they came back several hours with a new cut . Very upset we went with MSI fossil grey. Here is what you should know if you are considering Q from MSI in your home: Q is Easy to Care For Fabrication de comptoir de quartz MSI Premium | comptoir de cuisine et comptoir de salle de bain • 450.657.7707 • Les styles très « glamour », les coloris et la durabilité tout au long de la vie sont réunis dans le quartz naturel Q Premium pour des looks superbes qui perdurent à travers les âges. There is also a premium for it being an American made product. That company began as a granite wholesaler and they wanted to branch out into quartz as it gained in popularity. So I bought acetone and just need to take the time now and go over all my quartz. I have Q-quartz counters that are almost 1 year old. LumaLuxe — a Q Quartz collection exclusive to MSI — creates today’s most beautifully natural countertop by enhancing how light interacts with your countertop surface and pushing the boundaries of realism. They are beautiful, but I don’t want to stress so much over damaging countertops in our kitchen - probably the most used room in our house. Is that about right or does it seem high? He said the sink edges were too squared/sharp and therefore chipped easily. We had our MSI quartz countertops installed in Feb and now 9 months later, I still love them! We know accidents can happen, especially in busy kitchens, which is why we offer this service as we want our material to look great for the lifetime of the product. Get Quartz and Porcelain Surfaces Super Clean, Top Colors and Materials for Counters, Backsplashes and Walls, The Latest Colors and Styles in Engineered Surfaces, Trends Shmends....Kitchen trends over the years. The Cambria rep quoted us at $9800 for 36sqft vs $2200 - $2800 for the other 3 companies, no thanks. If your problem is hard water build-up, then maybe this will work for you. But I ended up working on it more and finally got it out. I live in Maryland. So at this point my remodel is at a standstill. Cote-Vertu Ouest, Saint-Laurent, Quebec H4R … I’ve followed up once to no avail. Unfortunately for me, my issue seems to be discoloration of the quartz resin vs. hard water build-up. Calacatta Lago. Just read reviews and google I regret my purchase of quartz or stains and scratches on quartz after one month, 2 month, one year - youwill find plenty of bad reviews on quartz including the 1st class CAMBRIA and SILESTONE. However our products are certified by Greenguard, Kosher and splashzone, which are similar to NSF. I am not sure that it is the brand or unrealistic expectations of quartz. Chips at edges or other areas caused by impact damage. Our kitchen may be little, but it sure does have a lot of character. https://www.msisurfaces.com/quartz-countertops/quartz-countertop-warranty-registration/. It was beautiful! Is that possible? What was installed has a very obvious pink tinge to it. We were trying to match travertine tiles as closely as I could for a home repair job--not easy or possible to do. It will chip, crack, burn and etch the same way from the same chemicals and abuse. We have chosen Cambria “Colton” for our kitchen remodel. last year . so glad we stumbled onto this. Like, I meant to post this four months ago kinda overdue. MSI has their own guide sheet online for cleaning/care: MSI is the WORSE QUALITY QUARTZ. Several visible stains. It has not stained, cleans beautifully and easily. Sue , that information is easily available on the Cambria website.. https://p.widencdn.net/w0hjj0/Full-Lifetime-Warranty---English, "Cambria warrants the Product against manufacturing defects for the Warranty Period subject to the terms and conditions of this Warranty. Occasionally, I will get a metal mark from a pan, but those also are easily removed. I love it!!! Only 60% of quartz is in the MSI slabs instead of 90% like they claim and 40% of cheap polymer resins that will create stains, scratches and chips very easily. However, I wipe my counters during or after use diligently. We are in process of resolving the issue with the owner and looking for light slabs of granite to replace the cheap MSI quartz. We re-did our kitchen two years ago and I subscribed to this thread then when we were trying to decide on countertops. ", Pippipal wrote, " I read a blog post about some MSI colors not being food-grade? Slabs come from China, Thailand, Taiwan, India and they are extremely low quality. If only the sales people of that store had called back. Marva is afraid they can't charge you enough to make it worthwhile to do the repairs. Msi Quartz Countertops. My installer contacted her MSI rep, and he sent her instructions (see below) for removing hard water stains. I just had MSI, Rolling Fog, quartz countertops put in. As they are caustic, corrosive and abrasive cleaning products. If you are looking for a kitchen sink that looks as elegant as ever and comes with a glossy finish, but is also impervious to stains, and cracks, then this is the model that you should be taking a closer look at. I have had my mostly-white LG quartz counters for over 3 years now and I have spilled all the usual stuff....and I have never once had anything on it that I could not remove, usually with just a wet cloth. The MSI quartz we were considering is not food rated- just splash rated. All are abrasive cleaner, they use abrasive, such as feldspar etc to act as a sandpaper to remove marks and stain. If not I hope I can file a dispute with my bank and BBB. It doesn't say to use the Bon Ami and BKF as the primary cleaner, everyday. In our market Cambria is substantially more but I feel their colors are more detailed. You are lucky you have a choice. Need some refinishing ideas, Recommendations on kitchen backsplash w/ Tajal mahal quartzite counter, Soak the stained area with straight vinegar for 5 – 10 minutes, Let dry and repeat 2 – 3 times if stain is still there, Clean area regularly (weekly) with a 50/50 water and vinegar solution to prevent stains from recurring. Natural quartz makes up about 90% of the final product, while the other materials make up 10%. I’ve only used Bar Keepers Friend as that is what I was told to use, liquid and the powder. PS we are not singling out MSI as all the quartz manufacturers rehash the same information without checking or consulting the actual stone masons that specialise in the repairs of quartz. It looked beautiful when installed but within the first year of living in it, I noticed it didn’t seem to be holding up as well as my sisters ceasarstone that is about 15 years old. Here is a board on ideas for MSI quartz kitchen countertops from our kitchen and bath showroom in Wayne, New Jersey. if you want countertops that can last look for better quality not MSI. I purchased my countertops February 2020 and since the moment they installed the countertops we knew something was wrong. Quote List. Use acetone and or lacquer thinner. We had granite countertops for 20 years and never pampered them. Nice to see that at least on of the major manufacturers is active, We sell MSI and we never had any issues or complaints. To be honest, I don’t know if the the price is worth it. This may be a factor to consider if you are looking for a low maintenance countertop. Can’t speak to the durability as it is new, but with the fabrication and installation, seems to be very nice product so far. We have spent so much money, and we have double islands so it’s a large area of countertops. I recently installed MSI quartz - Calacatta Leon in my Kitchen renovation. When demand is high, prices often go up. It is mid-range for Ph. Thank you. Calacatta Laza is a classic in modern housing due to its elegance and simplicity. He said he wouldn’t recommend it as a daily cleaner but once a year for stubborn stains is okay. Meagan. Quartz is supposed to be a much more uniformly resistant product due to the resin and manufacturing to create uniformity/reliability. Granite Countertops Chicago. The speckled white Q-quartz sort of hides light spots, but I feel like the countertop can become dingier, or more spotted, unless I am vigilant. Of course our sales person also forgot to mention this. When I showed up for the template meeting he showed me the two choices. We are looking for GRANITE LIGHT SLABS and will never buy quartz again. With our extensive knowledge and supply of stone varieties, we can help you achieve the perfect balance of beauty and functionality in your new space. We've had Cambria for almost 15 years with no issue (including numerous drops of cans, spills, etc.). Certainly, my last kitchen with the black/grey granite was less fussy and while it showed spots bc it was highly reflective, they always wiped up immediately. I am clueless. Read my post....Our $13,000 CAMBRIA QUARTZ JUST got a white ring under the paper towel holder and Cambria won’t do anything to fix it! EXPLORE LUMALUXE LOOKS. If you are considering a premium countertop, you certainly want to look into engineered quartz. Because of this, a quartz countertop will be harder and more durable than a natural stone surface such as granite. You can judge a material’s durability by its warranty and exceptions. Perla White. Categories: MSI Quartz, Quartz Tags: calacatta, countertop, MSI Quartz, quartz. We just redid our kitchen and bar area with MSI Calacatta Laza and absolutely love the look. Inquire about the durability and performance of Chinese MSI quartz from the salesperson and get a straight answer. I got an estimate for MSI Q in cashmere carerra and glacial white. We have moderately hard water here and there are two adults, no children. I have a viable reason. wind box series desktop quartz g31 . Quartz Delgatie™ Add to quote. There is a price point for everyone, and you'll get what you pay for. Granite: The Battle of the Countertops, Why I Chose Quartz Countertops in My Kitchen Remodel, Bathroom Countertops: The Pros and Cons of Engineered Quartz, Kitchen Confidential: The Case for Quartz. I suspect that this site is list as catch bucket for anything not tested or not actively produced.. We just remodeled our kitchen, got several quotes, and ended up going with MSI. Not sure I just paid per square foot? A celebration of classic looks, Romano White Quartz features dramatic movement in subtle white and gray tones, with just a hint of warm veins and specks. I have no experience other than this with other brand. WHITE MARBLE LOOKS. It’s veining gives it a dramatic movement which makes any room come to life. We had our kitchen countertops installed on July 22, 2020 and on the next day we had watermark stains and rings from glasses, ring from vitamix container all over the countertops and the island. We already have a Chip in the bathroom I suppose from the cleaning company or maybe the person installing lights. I have MSI fossil gray and MSI stellar gray in my bathrooms and bar. Two things in regards to MSI quartz.. 1st is that it seems they have a lot of older, creamier, yellower bases in some of their style options and New styles with the same names that have a whiter base. No one has contacted me. I know, I’m so bad. Can't speak to MSI, but I am remodeling a new home and love one of the colors, but I don't want something cheap or made in China. Toasted A lmond Quartz . I may get an eye roll from him as a result but so much about a successful outcome is all about expectations, right? It is made of 90% quartz and 10% pigment and polymers. Seems like everything is pretty much the same except for the branding names. Spots or blemishes on mono colors smaller than a U.S. ten (10) cent coin and on multi colored materials smaller than a U.S. Quarter (25) cent coin. The fabricator was the one designated by Ikea and you get a discount when you buy your kitchen from Ikea. As of the last few years, the quartz industry has seen a massive boom. MSI Quartz surfaces are also easy to clean and maintain. Buyer beware! They tried to tell me they were cut from the same slab! I understand some of the more decorative or elaborate edge profiles also have upcharges. Thankfully after 3 years I have no chips or anything. The surface of the quartz was getting tiny pits, and they did determine it wasn't cured properly. Live and learn, don't trust without verifying is the lesson. Elkay Quartz Classic ELGU2522 Single Bowl Sink. It’s budget-friendly, lasts forever, and their very realistic white marble looks often win my clients over." Only had my VERY expensive MSI countertops for a month and they scar so easily from the resin they use to create the “veining” bleeds. Bottom line, I have found the Cambria quartz to chip very easily and there’s no warranty on chips. In fact, MSI gives residential lifetime warranty: ''(MSI) warrants Q Premium Natural Quartz to be free of manufacturing defects from the date of installation when fabricated and installed in private single-family residences by an authorized Q Premium Natural Quartz Fabricator.'' I contacted Marva Marble over a week ago and sent them the few details the receptionist requested and was told someone would contact me about taking care of the chips. I have a $500.00 minimum charge even if you live on my street and the job takes 10 minutes. That’s why new quartz colors or popular styles are often much more expensive than basic options. I have no experience other than this with other brand. did not pass safety test for food contact, so should only be used in a bathroom). Regarding all comments on cleaning, I mostly use just plain warm water on a microfiber cloth or a little soapy water if needed. Goooooood morning sunshine and happy Wednesday! http://info.nsf.org/Certified/food/Listings.asp?TradeName=quartz&; So thankful I found this thread... we were considering MSI quartz and after researching. For anyone wondering about Cambria, I had It installed in my build. For anyone cruising these threads looking for advice like myself- I called my local MSI dealer and got these responses on locations-. Would you be able to give our Cambria customer care team a call at 866-226-2742 and request to speak with Chris Donaldson? Polarstone has been a leading company in the manufactured quartz industry … Add a beautiful and ethereal quality to a space with these icy minerals, There's a lot to like about this durable blend of quartz and resin for kitchen countertops, and the downsides are minimal, These cleaning tips for quartz, travertine, porcelain and engineered stone will help keep your countertops and sinks looking spotless, If you want durability, consistent coloring and a low environmental impact, quartz might be the right material for you, Natural, abundant and full of character, rock crystal offers a solid statement for your home. Is it their HQ? Though these images are representative of structure and color, the material you receive may vary slightly. Acids like lemon did not affect the dark granite. He said it may take several times but that this should take care of it. menu. They all complain about stains, scratches and HAZE on top. The best way to avoid this problem is by using man made quartz or another color. I hope they fix it quickly. Holly, maybe elaborate your experiences. It says to use gentle all-purpose cleaners for everyday, or diluted dish soap, but if there is a stain, one can use Bon Ami or BKF. They gave me the name and telephone # of a local “business partner,” Marva Marble, for me to contact for repairs (again, not covered under the warranty), the cost of which I will have to work out with Marva Marble (the Cambria business partner company). Kitchen Visualizer. I lean towards the look of the MSI Verona, but I'm concerned about the quality. Possibly there are other manufacturing sites not listed with untested products. I also had pitting on the outer White countertops. Check with your manufacturer first though, just to be sure! There is nothing you can do about it. STAY AWAY FROM THE ASIAN PRODUCT. I have a dark gray MSI Q quartz for a couple of years and I have some discoloration around my sink and under my Keurig. MSI. You can really see the difference in the "tone" one is warm one is cool toned. I’m always cautious if the price is less than $70/sqft installed on a popular marble look color. Now people on here are saying these have ruined my brand new quartz! I used a Mrs. Meyer's baking soda cream cleaner with a terry rag and rinsed with water, and that removed the stain. A few of the distributors that I work with get all their stone products from MSI. MSI Quartz G31 reviews by professional writers. From any brand. Q Video Q Brochure Experience Q. Are you interested in MSI Quartz or Granite for your next home improvement project? you can see the difference clearly.. That is unacceptable. No haze or loss of gloss. What turned you off to the quartz? I think it is a quality product. The % and warranty sounds same as Cambria (?). Because any product no matter how well it is made can have an issue. I picked Ceasarstone Frosty Carrina and the sample and company descriptions were ivory white with light grey veining but what the fabricator installed looked like a light grey countertop. You must be logged in to post a review. Quartz chip repair kit for any engineered or quartz stone, including all brands and colors. Currently 25% of our Quartz material are NSF certified. Quartz has to be wiped every single time you spill something on it. I too was torn but couldn’t justify another $1000 for our small kitchen. That’s what I was told there might be an up charge for. Marbella White Quartz is elegant in its subtlety. En savoir plus. I did not think that the discount through a large MW retailer represented lower quality material, just a plainer countertop, which suited our design needs. Quartz is the second most abundant earth mineral, with feldspar taking the top spot. We ended up choosing MSI quartz. Make those high-quality cabinets look their best by pairing them with the right colors and materials, Scale back to dial up your quality of life, save money and more, It's time for a tribute to the many wonderful qualities of compact kitchens — and some tips on how to plan them well, Quality craftsmanship and contemporary touches in a London kitchen bring the traditional look into the 21st century, Cabinet d'Architecte d'Intérieur | Lille Métropole, Personnaliser mon expérience à l'aide de cookies, Quartz - Stone Care, Cleaning & Repair Experts, https://www.msisurfaces.com/quartz-countertops/quartz-countertop-warranty-registration/, @Quartz - Stone Care, Cleaning & Repair Experts, Shop Houzz: Stone Crazy for Selenite and Quartz, Kitchen Counters: Stunning, Easy-Care Engineered Quartz, Get Quartz and Porcelain Surfaces Super Clean, Kitchen Confidential: The Case for Quartz, Add Gorgeous Sparkle With Rock Quartz Crystal, Kitchen Sinks: Granite Composite Offers Superior Durability, Kitchen of the Week: A Fresh Take on Classic Shaker Style, Strip it or a paint it? I called and complained and they seriously told me that samples were just an indication not identical!! ran across this post. The latest was a small bright pink Post-It note that got wet. Vena Carbona. Get started today! They look like new. I asked for the other one and he said they only had the squared or bullnose. Which is not good on glass, polished surfaces, paint or stone. That's part of the cost savings. Having said that, there are plenty of manufacturers who could arguably be named the best brand of quartz countertops. I've paid in full and I don't feel like they are going to be willing to cooperate. Based on my experience and what I hear and read from others, I would never choose quartz again. Update: After I contacted Chris Donaldson at Cambria (as requested above), a representative from Marva Marble promptly contacted me and came to my home and repaired all chips and other imperfections in my Cambria countertops. It was installed two weeks ago. Calacatta verona picture. Why also MSI have on their warranty have an out for what they recommend for cleaning and stain removal. It cleans up well though. Quartz Chip Repair highlights. It is not as durable as I thought it would be. The countertops they brought were very warm toned. I also found the best subway tile match was Daltile Arctic White. I also question the quality of Chinese quartz, or for that matter many products made there. Bring your sample to verify the color. They've been selling it for a few years now and should have that feedback from actual customers. We're also considering MSI Perla White so when I saw this thread and went to the NSF link, I reached out to MSI. He was able to get his money back and go with a Breton company. I live the way it looks but my live stops there. A rep came out and filled it telling me that just like a diamond it has flaws because its a natural stone....umm no, it’s just defective. He bought Breton-made Vicostone in Vietnam instead and sells it as Pentalquartz. It is quite a bit cheaper than Cambria, caesarstone, zodiac and LG. Whoever provided this and installed it needs to either reimburse you or install the correct one. However, at Cambria we offer a complimentary service, at no charge to all Cambria owners, to have a technician come out and perform finish work to resolve the issue when it occurs. Granite and Quartz Countertop . I ordered the Bocchi Classico Farmhouse Apron sink from Home Depot. 3850 Blvd. Q™ is made with pure natural quartz. Quartz stains really easily and the products ‘approved’ for cleaning it are limited. The warranty should be the same regardless of the company. GRIFON RIVE-NORD. Any advice. OK, so today’s post is LOOOONG overdue. I worked on it for about an hour and gave up, planning to call a local stone company to come look at it. An Honest Review of Our White Quartz Countertops. I don’t think the reason Cambria costs more is just advertising or something like that. I don't know if other light-colored quartz brands have the same stainability or not, although I'd really like to hear from others! The rounding is subtle. I have a couple of small chips in the Cambria in my kitchen (installed 2 years ago). Bring your sample to verify the color. Do Quartz Countertop Brand Names Matter? Calacatta Luccia. Save over 70% on repair cost using our Quartz Chip Repair Kit.Developed especially for quartz stone repairs by stone repair … They are the same as using a red scotch brite as they are the same grit level. Check out our specials pages to see our latest, money-saving options for MSI Quartz and Granite. MSI's strategy is to work with our… We have clients come in our showroom all the time and tell us that they got quoted thousands less for other brands of quartz. MS International (MSI) was founded in 1975 and is a premium surface provider for residential and commercial applications. If the fabricator can't accommodate that, then you need a new fabricator. I've read everything that I can find about both products, but really would like to hear real life reviews on both! Muni stalker came out last week and told me the same thing. Corian® (102) Dekton® (64) Granite & Natural Stone (91) Ledgers (43) LG Hausys Viatera® (32) Pavers (26) Q-Quartz™ (93) Silestone® Quartz (93) Stile™ Porcelain (17) Products. I have cleaned them daily or twice daily with Method's purple all-purpose cleaner, which, coincidentally, is the top-rated Consumer Reports choice for cleaning surfaces and for removing grease from surfaces. That Q-quartz cleaning instructions sheet also says to only use WHITE Scotch Brite scrub pads, not the green or red ones, which contain aluminum oxide (well, some website with quartz cleaning directions said that, anyway). The movement is reminiscent of natural marble or granite, making it a timeless choice for interior design projects in both homes and commercial properties. 1 2 3 … 8 Next » MS International, Inc. is one of North America’s leading distributors of counter top products. Cambria Quartz: Referring to stability, the density test rates quartz (cambria) at about 2.65(t/m 3) the list. So I'm confused because no one will spent six grands and ?abuse? the counter by the sink is all stains.. I suggest that you ask to SEE the slab, BEFORE it is fabricated to make sure the color is OK. me instructions from MSI CLEARLY states"if needed, Bon Ami and Bar Keepers Friend are both approved non abrasive cleaning powders that will clean without affecting Q's finish".After follewing the instructions given by MSI I can say- DON'T DO IT! If you drop a knife by accident - it will create a scratch. It seems like they shouldDo that after they install. Read All Reviews. Thank you. The terms just feel too ambiguous to define "damage" "improper care" "mishandling" Obviously if you are buying quartz from them definitely choose your stone know what it looks like because spots and blemishes smaller than coins is not covered by warranty... "What is not covered under this warranty? From experience, they do change the "background" formula. Obviously the price of the MSI products appeal to me, but I don't want a sub-par product. I'm currently working with the dealer who is in contact with the MSI rep to either get my money back or replace it. If they are around the sink, I'd suggest re-profiling your sink edge detail which may involve pulling the faucet and dropping the sink. I have it in every bathroom, theater room, and kitchen. Msi Quartz color Deal . I don’t think the reason Cambria costs more is just advertising or something like that. One of the most popular quartz options is called Q. I need to make a decision this week and I'm so torn! Their selection of imported stones will be sure to be exactly what you’re looking for. 2nd, as someone who has installed MSI statuary classique in a previous home, I can vouch for using lacquer thinner for cleaning tough stains. Thank you. Any stone (granite, marble, and quartz) can chip when struck hard enough and at the right angle. Thank you for posting this. Can you get confirmation on when your sample was produced? If you like a color enough to justify the color difference and it is something you can fit in your budget then go for it, if it is not that much of a difference in color to you or you need to lower your costs, you can go with MSI and you should be happy in the long run and end up with a great countertop. Stains, scratches and haze - not a shiny beautiful durable product maintenance free product like they claim. No products in the list. Usually, MSI quartz countertops, for example, are priced at the premium end, and will cost you from $70 to $100 per square foot, depending on the type of quartz countertop. I also know of another who had no-name Chinese quartz installed and got permanent heat rings on her black quartz from setting hot mugs on it from the DW. My first granite, a white with brown and black speckles, was less dense and oil could seep into it if not wiped immediately, despite annual sealing with the best sealant (in the 90's). Maybe a contractor did, but I have not. Does it chip easy? Home; Colors & Pricing. I put Cambria in two of my homes and it is bullet-proof! I have Cambria and absolutely love it. Urban Lava Quartz ACTUALITés. I put Cambria in two of my homes and it is bullet-proof! Hanstone Quartz Pros and Cons Hanstone Pros: It is One of the Strongest Countertop Materials. Haha One of the sales reps had previously suggested that I not choose MSI calacatta when choosing my center island bc she had told me someone had gotten one slab with a white background and another with an off-white background and they had to redo them. Cambria is fairly new in the field of quartz countertops. We’ve had it for about a year and have had not issues with staining, scratching, or chipping. They have a ton of fillers in them, curshed glass/mirror, sand etc.". Maybe the MSI issues are with products other than the Q Premium Natural Quartz. At your convenience please contact our Cambria customer care team at 866-226-2742 and request to speak with Chris Donaldson. However, it has achieved rapid growth in a span of five years, improving thrice the size of its plant as it had originally been at 150,000 square feet. The owner and MSI rep are coming to look at it. Any advice?? They allowed us to see a sampling of tiles in pallets in their Hayward warehouse when a tile retailer referred us to them. 133 reviews of MSI "Our experience with MS International (MSI) was good. I read a blog post about some MSI colors not being food-grade? At this point. I wasn't able to get to see the slab unfortunately but all the tile stores samples of frosty carrina were ivory white. He said the drill bits were really expensive. ROMANO WHITE MSI Q QUARTZ COUNTERTOP. their countertops. Just read reviews and google I regret my purchase of quartz or stains and scratches on quartz after one month, 2 month, one year - youwill find plenty of bad reviews on quartz including the 1st class CAMBRIA and SILESTONE. specifications ; gallery ". I'm in the process of selecting quartz for my kitchen countertop and MSI is one of my options. - I imagine it would be like trying to keep a black car clean. I like that it isn’t stark white and it comes with the bottom grid which i love and leave in all the time, it helps protect against setting dishes in too hard and also keeps the sponges elevated off the sink so they can actually dry out! Worked perfectly for removing some black grout from backsplash install that got on the counters. This brand, which comes from MSI, is synonymous with high quality and exceptional performance. They all complain about stains, scratches and HAZE on top. Jill Jepperson Well there seem to be a little confusion and no knowledge on what an abrasive cleaner are. Design the island of your dreams using these tips from Cambria, http://info.nsf.org/Certified/food/Listings.asp?TradeName=quartz&, Kitchen Counters: Stunning, Easy-Care Engineered Quartz, Quartz vs. Thanks. Thanks so much! @parkerjenn4911 I am currently having the same issue with my MSI counter, @Quartz - Stone Care, Cleaning & Repair Experts What do you recommend for every day cleaning of Quartz. Not a huge deal but I think it would bother me in the kitchen. I haven’t put any sealer or enhancer on it. Could this kitchen sink material be right for you? "As a trade professional, I will not suggest any other quartz other then Cambria. No stains. Call Today Directions. Cambria is sealed when it’s manufactured as an anti-bacterial surface. Hello Tre M, Cambria is incredibly durable and while it is resistant to chipping and scratches it is not an indestructible surface. It's an expensive investment and to see so much incompetence and disrespect for the client is upsetting. For a product that is supposed to be nearly indestructible, I don’t think barely dinging it with an upholstered chair should cause chipping. No Cambria, but I have Caeserstone in one bathroom. If you would like us to review your countertops we would be happy to send out a technician, simply give our Cambria Customer Care team a call at 866-226-2742. Stellar White Quartz . bonnie_blades any soap even soapy water will leave a soap scum on the surface, just like it would with your glass screen in the shower, We would only suggest - Stone Power Cleaner or methylated spirit and water at 80% to 20%. The sample did not match what was installed. I tried the solution below numerous times but it did not help at all. But the fact is that no one gives the correct information. They don't have such a policy. very clean. I know the price point is very tempting. Those two look like natural Marble. Why would MSI website have in it’s detailed care instructions that Bar Keepers Friend is ok, if it’s not? It was definitely a defect in the manufacturing because that area of the countertops was never even used for food prep. I regret buying MSI Quartz. Nephele Sellountos Delis Cambria is no different to any of the other quartz manufacturers. I do know of one person who had trouble with Chinese quartz sold under the Samsung brand. In all the videos I seen online, the MSI Prestige Pink Laptop looked more pink than the Razer Quartz edition laptops. Calacatta Naples. Bob Estes, I think you miss read the statement from MSI. Cambria has the same issues Cambira slabs have 90% of quartz and 10% of polymer resins but they do stain too and they scratch and chip. Worked perfectly for removing some black grout from backsplash install that got on the counters. In our brief quartz countertop review, we are going to look at the pros and cons of these countertops, helping homeowners make a decision on whether to use them in their kitchens. A certain level of spots or blemishes are inherent in the manufacturing process and do not affect Q’s structural integrity or performance therein.". I’m done. Once reserved for high-end homes, quartz countertops are finding their way into more and more kitchens and bathrooms as brand offerings expand and the material becomes more accessible and affordable. p.s. I am purchasing either the calacatta Monaco or miraggio in my current home without hesitation. I agree. Quartz is mainly manufactured using one of the hardest minerals on the planet. It closely resembles natural marble with soft brown veining all over milky white background. We will be finishing our kitchen soon with some new hardware finally & a few other details which will be fun. It looks nice. Owner claims it is a DEFECTED product. Best Quartz Composite Sink Reviews 2020 #1. I have spoken with the manager at Pental in Portland. Also, in an above comment you said soapy water isn’t good either. I called Cambria and was told their warranty doesn’t cover chips. Thank you. But after seeing the Razer Quartz in person, I can tell you that it is more pink than it appears in any video. This is all permanent damage - nothing will fix it - no cleaning product or repair. So given the point you have screen captured from MSI it would DEFINITELY not be using them or suggesting there use. We are researching other companies at this point. Last I did some research a few years ago, there were two quartz manufacturing processes in China, neither of which anyone seems to know much about, even those who sell it. Doesn’t seem to be much of a savings at 100 per sqft over Cambria as people have said. Since quartz is man-made, the manufacturers can set the prices competitively. You'll be under a thousand dollars, but your likelihood of chips is substantially reduced. The main question is usually, “How does the price compare to granite?” Per square foot, quartz is fairly less expensive than granite. I assure you, your counter is NOT bulletproof. Good price for MSI quartz color. The fabricator was the one designated by Ikea and you get a discount when you buy your kitchen from Ikea. Just Went to the NSF site, there are about a dozen manufacturing locations listed for different MSI products, None in China, Looks like there over 30 quartz products is listed as certified for "All food contact types" "For use only as a table top or counter top". But, as I just mentione… 571-888-6868. VERY HIGH MAINTENANCE and scratches every easily just by accidently dropping a knife on the counter. Before I select it, does anyone know how the quality compares to the other more expensive lines. After much debate we chose MSI Alabaster White. The two biggest things are that it chips and stains easily. Related products . There is a long list of colors listed as "NA" at the Orange County "manufacturing" Facility. Did anyone have experience with MSI warranty and claims before that successfully worked out with MSI? New Q Colors. And the White Cliff everywhere else, including my bathrooms and bar. I was wrong! the first post on here I read said that they would only recommend Cambria because they always fix the issues and have had to use them to fix things twice, so if they are so great why are the needing to do warranty or repair work? Polarstone . You will see a mark right away. Any info you can provide will be appreciated! Solare. And the amount of actual quartz in them, God only know. I was shocked to discover the quartz we picked only rated for "splash zone" and not food safe contact. This is frustrating - to have the chips and then to not have Cambria’s business partner contact me. Stains scratches and defects will always be more noticeable on a solid color with veining vs something busier like granite, but in my opinion it’s much more durable than marble (if you remove the refinishing factor of marble) - and that’s the look the boss wants. Reviews There are no reviews yet. The pitting winds up being dirt catchers which shows up as black speckles. Though the second option will not remove stains. This means MSI provides you with only est quality at an affordable price. The charge is $125 for cambria to repair them. My friend had a quartz in an apartment, in a new development, it simply looked bad after a short time, dull as well as didn’t clean easily. I’m always cautious if the price is less than $70/sqft installed on a popular marble look color. I’m sure there are other options to Cambria that are high quality, I just would be careful about the products made in China. What’s the Difference Between Quartzite and Quartz Countertops? Durable, low-maintenance, and stain-resistant, this of-the-moment quartz is an ideal choice for hard-working kitchens. We sent photos to the owner and he is willing to replace all the counters. I feel Terrible going with this option. I’m not sure what you’re saying. So instead of trying to choose one I’d rather give you a list of good options. Made with 93% quartz and backed by a Residential Lifetime Warranty, Q is scratch-resistant, stain resistant, and offered in an array of contemporary colors. I would like to know how this gets resolved as when I called Cambria about my tiny chips I was told that it is up to the company that sold the Cambria to decide if you get charged. I wound up going with Cambria because they had the whitest white instead of an off white. En continuant à naviguer sur ce site ou à utiliser cette application, j'accepte que le groupe Houzz utilise des cookies ou d'autres technologies similaires pour améliorer ses produits et services, me proposer du contenu pertinent et personnaliser l'expérience utilisateur. I do not have any water spotting. I don't think that is really a "manufacturing" Facility is it? Urban Lava Quartz . Might be crazy, but for stubborn stains, I use acetone and it takes it right out. Here you have your MSI quartz one day old after installation. and the listed are known to the manufacturers worldwide. CALACATTA LAZA MSI Q QUARTZ COUNTERTOP. Granite has varying density and thus, varying resistance to staining, even before sealing it. Routine maintenance including but not limited to, minor conditions such as removing stains and water spots by following the techniques specified in the Q Quartz Care & Maintenance Guidelines. I am just so confused and frustrated! Call Today: (503) 588-0180. 19 November 2018. Glacier White. The biggest concerns I have seen and heard about white quartz or marble is the green bloom that could occur with the product. When I pulled it off, there was a square pink, fairly dark stain. Oct 10, 2020 - Are thinking about remodeling your kitchen? Our senior services manager would like to connect with you and see how he can improve your experience. I love my MSI counter tops but after all this cambria talk, I wondered if we had made a wrong choice. The owner of Pental went shopping for a quartz manufacturer whose product he could put his company's name on. We installed MSI Calacatta Luccia in our kitchen and absolutely love it. I dropped a hammer on my Cambria countertop (accidentally) and NOTHING happened. Having said that, the price point for their 'marble' or veined products is out of scope for us (we're building a new house). She was not able to find which ones were Breton/Non Breton.... but did mention they no longer accept quartz from China due to the tariffs. We love our Cambria Brittanica even with the simple edge. did you buy a full slab that there's we're cut from? NOT DURABLE AT ALL like they claim and market all over the Internet. By the way, edging held up to mittering and waterfall. seems the only product that will work is the one that guy is selling. Also with the Cambria warranty, does it have to be installed by one of their specific dealers? I have Caesarstone countertops in another house and chipped the edge by barely grazing it with a jelly jar. On the #1 you can already see the permanent damage on the island. After doing our own research on all brands including CAMBRIA, LIVESTONE they all have the same problem. It has not stained, cleans beautifully and easily. Be the first to review “CALCATTA TAJ™ QUARTZ” Cancel reply. PS we are not singling out MSI as all the quartz manufacturers rehash the same information without checking or consulting the actual stone masons that specialise in the repairs of quartz. Can not be used on engineered stone even though they calm it can. We were told the showroom display was old formula, slab warehouse was the newer, whiter formula... could be what happened to you.Hope you get it resolved to your full satisfaction. If they did, you'd be fixed right away. Does anyone have a recommendation on how to clean and or recommendation on a different cleaner. The granite it is replacing had chips I could feel but not see around the front edge of under mount sink edge. For the perfect professional result. Anyone price MSI lately? Trying to make a decision between MSI Calacutta Verona and Cambria Brittanica or Torquay. Quartz does NOT "stain really easily". I can see little splashes in the stellar gray , which is a honed surface. Re the comment on soap scum, that has not been my experience. I was hoping for something simple. For products with prominent vein/movements, we recommend you view the full slab or visit www.QfromMSI.com. Before purchasing the 2020 Razer Quartz Blade 15 inch laptop, I was also considering the MSI Prestige Pink Laptop. There are cloudy spots all over, we contacted the MSI customer service and all they said was that is was normal and that’s how the countertops are made. GRANITE QUARTZ ZONE . I called MSI sales rep and asked if I can expect a color variance from the sample, I also did a live chat on the computer to get it in writing, and in both communications they stressed the slab colors match the samples 100% and I could expect NO color variance. Jill Jepperson which will be a layer of sealer or enhancer such as quartz renew by tenax. I never put any hot pots or anything like that on any of my countertops or where the pitting occurred. I’m sure there are other options to Cambria that are high quality, I just would be careful about the products made in China. that is terrible..I assume there was in writing the name of the color. I too, read and tried everything at home - magic eraser, cleaners, dish soap, etc etc etc. There's a lot to like about this durable blend of quartz and resin for kitchen countertops, and the downsides are minimal, Read about the pros and cons — and see great examples — of these popular kitchen countertop materials, Budget, style and family needs all were taken into account in this important design decision, See why these designers like engineered quartz for its durability, color options and more, If you want durability, consistent coloring and a low environmental impact, quartz might be the right material for you, Weigh the pros and cons of these popular kitchen countertop materials, These cleaning tips for quartz, travertine, porcelain and engineered stone will help keep your countertops and sinks looking spotless, Neutral colors and engineered quartz reign in kitchen remodels, according to the 2020 U.S. Houzz Kitchen Trends Study, Dark and light hues, sophisticated veining patterns and textured finishes stood out at the Kitchen & Bath Industry Show, Kitchen islands perfectly marry form and function. Cambria is made in the USA, it has a lifetime warranty on it. 8. I had a full slab on my island in the glittery white (i think it’s called Whitney). So cleanliness is down to the color you pick. MSI is saying all the lots have the pink tinge which do not match their samples, what?? I knew they are problematic, but not that horrible..they have no excuse for messing it up so badly. All of our Quartz are 100% food safety materials. GRANITE – SES AVANTAGES ET SES INCONVÉNIENTS.